Privacy Policy

The Privacy Policy of Strandify Solutions, operated and managed by STRANDIFY SOLUTIONS PRIVATE LIMITED, explains how your personal data is collected, processed, and utilized whenever you interact with our platform or services. This Policy does not apply to third-party websites linked through our platform or to any external entities affiliated with Strandify Solutions.

Definitions

  • “we,” “our,” “us” – refer to (Website Name).
  • “you,” “your,” “user,” “users” – refer to individuals accessing or using the platform.

If you disagree with any of the practices mentioned, please stop using the platform immediately. This Policy should be read along with our Terms and Conditions, as both collectively govern your use of our services.

Information We Collect

To ensure smooth operation, compliance, and an enhanced user experience, we collect the following categories of information:

Personal Information

  • Name and contact details (phone, email, and address)
  • Government-issued identification (such as PAN or Aadhaar) for KYC verification when required

Financial Information

  • Bank account details, UPI ID, debit/credit card information
  • Invoices and billing records
  • Transaction histories maintained securely for regulatory compliance and customer support

Technical Information

  • IP address, device type, browser version, and operating system
  • Activity logs, timestamps, referral sources, and clickstream data

Cookies and Trackers

  • Used to manage sessions, store preferences, prevent fraud, enhance performance, and personalize user experiences

Purpose of Data Usage

We never sell, lease, or rent your personal data for marketing. Information may be shared only when necessary for legitimate purposes such as:

  • Processing and managing financial transactions
  • Identity verification for users and merchants
  • Fulfilling legal and regulatory obligations (including KYC requirements)
  • Detecting, preventing, and investigating fraudulent or suspicious activity
  • Providing customer assistance and resolving disputes
  • Maintaining, upgrading, and testing platform performance
  • Sending service-related alerts and notifications
  • Conducting audits, reviews, and internal analytics
  • Personalizing user experiences and improving service quality
  • Promoting services, but only with explicit user consent

Information Disclosure

Although user data is never sold or rented, it may be disclosed in specific, legitimate cases:

  • Payment Partners & Banks: To ensure secure transaction processing
  • Merchants: For confirming payment completion and related transaction details
  • Service Providers: For KYC verification, IT support, cloud hosting, fraud prevention, and analytics
  • Regulatory Authorities: When mandated by applicable laws, regulators, or court orders
  • Corporate Restructuring: During mergers, acquisitions, or asset transfers, user information may be included as part of the transferred business assets

Data Retention

  • Personal and financial data are kept only as long as required for operational or legal reasons.
  • KYC records and transaction details are generally stored for 8–12 months in compliance with regulatory obligations.
  • After the retention period, all such information is securely deleted or anonymized.

Data Protection and Security

We use multiple security measures to safeguard your information, including:

  • SSL/TLS encryption for secure data transmission
  • PCI-DSS compliant payment systems
  • Routine vulnerability testing and independent security audits
  • Restricted access for authorized and trained personnel only
  • Multi-factor authentication, fraud monitoring, and data loss prevention mechanisms

Note: While we employ industry-standard measures, no system can guarantee complete security. Users are encouraged to use strong passwords and protect their login credentials.

Your Rights

Depending on applicable laws (including GDPR where relevant), users have the right to:

  • Access: Request a copy of personal information held by us
  • Correction: Update or correct inaccurate details
  • Deletion: Request erasure of personal data
  • Withdraw Consent: Revoke any previously given permissions
  • Restriction/Objection: Limit or object to specific data processing activities
  • Data Portability: Obtain personal data in a structured, machine-readable format

To exercise these rights, contact us at support@strandifysolutions.com.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to:

  • Manage user sessions and preferences
  • Enable login functionality and track activity
  • Generate usage statistics and analytics
  • Detect and prevent suspicious or fraudulent actions

Users can disable cookies through browser settings, but certain features may not function properly without them.

External Links and Integrations

  • The platform may include links or integrations with third-party services (e.g., banks, KYC providers, analytics tools).
  • We do not control how these third parties collect or handle user data.
  • Users are advised to review respective third-party privacy policies before sharing any information.

Protection of Minors’ Data

  • Our services are strictly intended for users aged 18 years and above.
  • We do not knowingly collect personal data from minors.
  • If such data is identified, it will be deleted promptly.

Policy Modifications

  • This Privacy Policy may be updated periodically due to legal, technical, or operational reasons.
  • All changes will be reflected on this page along with a “Last Updated” date.
  • Users are encouraged to revisit this page periodically for updates.

User Consent

By continuing to access or use our services, you confirm that you have read, understood, and agreed to this Privacy Policy. If you disagree with any part of it, please discontinue use of our platform.

Contact Details

For any queries, feedback, or complaints concerning this Privacy Policy, please contact us at support@strandifysolutions.com.